Privacy Policy

Welcome to Golden Panda UK (“we”, “us”, “our”). Your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at goldenpanda-uk.com or use our gaming services. By using our platform, you consent to the practices described herein. If you do not agree with any part of this policy, please refrain from using our services.

1. Data Controller

The data controller responsible for your personal data is Golden Panda UK, registered in the United Kingdom. For any questions or concerns regarding your personal data or this Privacy Policy, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect various categories of personal data to provide and improve our services, including but not limited to:

  • Full name
  • Email address
  • Telephone number
  • Residential address
  • Date of birth and gender
  • IP address and device identifiers
  • Browser and operating system details
  • Usage data such as login times, game activity, and transaction history
  • Payment information including deposit and withdrawal records
  • Verification documents for identity and compliance checks
  • Communications you send to us, including customer support interactions
  • Special category data (e.g., health information) only if voluntarily provided
  • Information received from third parties for fraud prevention and responsible gambling

3. How We Use Your Information

Your personal data is processed for the following purposes:

  1. To create, manage, and maintain your user account and provide our gaming services.
  2. To verify your identity and age, ensuring compliance with UK Gambling Commission regulations.
  3. To process financial transactions such as deposits, withdrawals, and bonuses securely.
  4. To comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements.
  5. To communicate important updates about your account, services, or policy changes.
  6. To administer promotions, bonuses, and tournaments.
  7. To send marketing communications, where you have given explicit consent.
  8. To personalise your experience on our website and tailor content and offers.
  9. To analyse usage patterns and improve our services, security, and platform performance.
  10. To detect, prevent, and investigate fraud, abuse, or security breaches.
  11. To generate aggregated, anonymised statistics for internal reporting and business insights.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data based on one or more of the following legal grounds:

  • Your explicit consent, where required (e.g., marketing communications).
  • Performance of a contract with you (e.g., providing gaming services).
  • Compliance with legal and regulatory obligations (e.g., age verification, AML).
  • Our legitimate interests, such as ensuring security, preventing fraud, and improving services, balanced against your rights and freedoms.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined above and to meet our legal obligations. Typically, this means retaining your data for up to five years after your account is closed or after your last activity. Certain data may be retained longer where required by law, such as for self-exclusion periods or ongoing investigations.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and secure our platform. These include:

  • Essential cookies to maintain website functionality and security.
  • Preference cookies to remember your settings and login details.
  • Analytical cookies to monitor usage and improve our services.
  • Advertising cookies to deliver personalised offers and promotions.

You can manage or disable cookies via your browser settings; however, disabling essential cookies may affect the usability of our site.

7. Sharing and International Transfers

Your personal data may be shared with trusted third parties, including:

  • Payment processors and financial institutions to complete transactions.
  • IT and security service providers to maintain and protect our platform.
  • Regulatory bodies such as the UK Gambling Commission, where required by law.
  • Fraud prevention and identity verification agencies.
  • Companies within the Golden Panda corporate group.
  • Other third parties where you have given consent or instructed us to share your data.

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information in accordance with UK data protection laws.

8. Security of Your Data

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include encryption, secure servers, access controls, and regular security assessments to maintain data integrity and confidentiality.

9. Your Rights

You have the following rights regarding your personal data under UK GDPR:

  • The right to be informed about how your data is processed.
  • The right to access the personal data we hold about you.
  • The right to rectify inaccurate or incomplete data.
  • The right to request erasure of your data in certain circumstances (“right to be forgotten”).
  • The right to restrict or object to certain processing activities.
  • The right to data portability, allowing you to receive your data in a structured, commonly used format.
  • The right to withdraw consent at any time, without affecting the lawfulness of prior processing.
  • The right to object to automated decision-making and profiling that produces legal or similarly significant effects.

To exercise any of these rights, please contact us at [email protected]. We will respond within the statutory timeframes.

10. Marketing Communications

We will only send you marketing communications if you have given explicit consent. You can opt out or update your preferences at any time via your account settings or by using the unsubscribe link in our emails. Please note that opting out of marketing communications will not affect your use of our services.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our practices, or services. The latest version will always be available on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Complaints and Contact

If you have any concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the supervisory authority for data protection in the UK. Visit their website for more information: https://ico.org.uk.

For responsible gambling support and advice, please visit the BeGambleAware website.

Last updated: 28 June 2025