Terms and Conditions

Last Updated: 27 April 2024

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your use of the Golden Panda website located at goldenpanda-uk.com (“the Site”), operated by Golden Panda UK (“we”, “us”, “our”).

1.2 By registering an account, accessing, or using any services provided on the Site, you confirm that you have read, understood, and accepted these Terms, our Privacy Policy, and our Responsible Gambling Policy.

1.3 If you do not agree with any part of these Terms, please do not use our services.

2. Definitions

  • Player / User / You: Any individual who registers or plays on the Site.
  • Account: Your personal profile created on the Site to access games and services.
  • Games: All casino, live dealer, and other gaming products offered by Golden Panda UK.
  • Operator: Golden Panda UK, the company responsible for operating the Site.
  • Bonus: Any promotional incentive such as free spins, bonus funds, or other rewards.

3. Eligibility and Compliance

3.1 You must be at least 18 years old or meet the minimum legal gambling age in your jurisdiction, whichever is higher, to use our services.

3.2 You confirm that online gambling is legal in your place of residence and that you comply with all applicable laws.

3.3 Employees of the Operator, their immediate family members, affiliates, and agents are prohibited from registering or playing.

4. Account Registration and Security

4.1 Only one account per person, household, IP address, or device is permitted.

4.2 You must provide accurate, complete, and current information during registration, including your full name, date of birth, address, email, and payment details.

4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activity on your Account.

4.4 We may request identity verification documents such as a valid passport, driver’s licence, utility bill, or proof of payment method to comply with UK Gambling Commission regulations and anti-money laundering laws.

4.5 Accounts created with false or misleading information will be suspended or closed, and any winnings forfeited.

5. Deposits and Payments

5.1 Deposits must be made using payment methods registered in your name.

5.2 Minimum and maximum deposit limits apply; please refer to the Banking section on the Site for current limits.

5.3 We do not charge fees on deposits, but your payment provider may apply charges.

5.4 We do not provide credit or loans; all funds must be your own.

5.5 Suspicious or irregular deposit activity may lead to account suspension pending investigation.

6. Withdrawals

6.1 Withdrawals will be processed using the same payment method used for deposits wherever possible.

6.2 Withdrawal limits, including minimum and maximum amounts, apply and are detailed in the Banking section.

6.3 All withdrawal requests are subject to verification checks to comply with regulatory requirements.

6.4 We aim to process withdrawals promptly but accept no liability for delays caused by banks or payment providers.

6.5 To withdraw your full balance and close your Account, please contact Customer Support.

7. Inactive Accounts and Fees

7.1 Accounts with no login activity for six consecutive months are classified as inactive.

7.2 Inactive accounts may incur a monthly administrative fee deducted from the remaining balance, after prior notification.

7.3 Accounts with a zero balance may be closed after prolonged inactivity.

7.4 Dormant accounts can be reactivated by contacting Customer Support and verifying identity.

8. Responsible Gambling

8.1 Golden Panda UK is committed to promoting responsible gambling and complies with the UK Gambling Commission’s Code of Practice.

8.2 We provide tools to help you control your gambling, including deposit limits, loss limits, session limits, and self-exclusion options.

8.3 If you believe you have a gambling problem, please use these tools or contact our support team for assistance.

8.4 For further help, visit BeGambleAware.org, a UK-based responsible gambling organisation.

9. Prohibited Conduct

9.1 You must not engage in any fraudulent, collusive, or illegal activity, including but not limited to:

  • Money laundering or financing of terrorism
  • Using bots, cheats, or automated software
  • Manipulating games or outcomes
  • Operating multiple accounts
  • Using VPNs or proxies to circumvent regional restrictions
  • Sharing your Account or allowing others to play on your behalf

9.2 We reserve the right to suspend or close accounts and withhold winnings if misconduct is suspected.

10. Bonuses and Promotions

10.1 All bonuses and promotions are subject to specific terms and wagering requirements, which are published on the Promotions page.

10.2 Bonus abuse, including multi-accounting or collusion, is strictly prohibited.

10.3 We may cancel or reclaim bonuses and winnings if abuse or technical manipulation is detected.

10.4 Bonuses may have expiry dates and game restrictions, detailed in the respective promotional terms.

11. Fair Gaming

11.1 All Games are provided by certified suppliers and use Random Number Generators (RNGs) to ensure fair and random outcomes.

11.2 We reserve the right to void bets or winnings resulting from technical errors, malfunctions, or breaches of these Terms.

12. Limitation of Liability

12.1 We accept no liability for losses or damages arising from your use of the Site, including technical failures, interruptions, or errors.

12.2 You gamble entirely at your own risk. Our maximum liability is limited to the amount of your last deposit.

12.3 We are not responsible for the content or security of third-party websites linked from our Site.

13. Privacy and Data Protection

13.1 Your personal data is collected and processed in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR.

13.2 We implement appropriate technical and organisational measures to protect your data against unauthorised access or disclosure.

13.3 For details on how we use your data, please review our Privacy Policy.

14. Intellectual Property

14.1 All trademarks, logos, content, and materials on the Site are owned by Golden Panda UK or its licensors.

14.2 You may not copy, reproduce, modify, or distribute any content without prior written consent.

15. Complaints and Dispute Resolution

15.1 If you have a complaint, please contact our Customer Support team.

15.2 We will endeavour to resolve complaints fairly and promptly.

15.3 If you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) provider or the UK Gambling Commission.

15.4 All dispute communications must be made in writing.

16. Changes to These Terms

16.1 We reserve the right to update or modify these Terms at any time.

16.2 Significant changes will be communicated via the Site or email. Continued use of the Site after notification constitutes acceptance of the updated Terms.

16.3 You are responsible for reviewing these Terms regularly to stay informed of any changes.

17. Contact Information

For questions, support, or to exercise your rights under these Terms, please contact us at:

By registering an Account and using Golden Panda UK, you confirm that you have read, understood, and agree to these Terms and Conditions.

For more information on responsible gambling and licensing, visit the UK Gambling Commission.